How will I know if you’ve received my cannabis seeds?
When you place an order with Royal Queen Seeds online, the order is automatically saved to our database. You will receive a conformation email summarising the cannabis seeds contained  in your order. If you don’t receive this email, please make sure it hasn’t been send to your Spam or Unsolicited Email folders.

You can log in to our website at any time to check your account and your orders; you’ll always find your order’s current status. As soon as your order is posted, you’ll receive a notification email and the order status will be updated in your account.

Can I cancel my order?
Cancelling an order is not a problem. If you haven’t yet paid, there’s no need even to let us know: after a certain number of days, an order is automatically cancelled due to non-payment.

If you have already paid, the order can be cancelled only if it hasn’t yet been posted. Check its current status in your account to see if you can still cancel.

Can I change the address for my order or have it posted to a different address? .
You can change your address from your account on the website; you can also have your order posted to a friend or acquaintance, simply by telling us during the order process.

How much are postage and insurance rates?
No matter how many seeds you order, all orders are delivered free of charge and in anonymous packages worldwide. It’s a simple dispatch in an envelope or postal parcel. These orders are non-traceable and potential non-receipt of order is at your own risk.

However, you can also opt for traceable delivery: the fixed rate for this service is € 5.95 per order. In this case, your order is traceable and insured against loss or theft.

What name will appear on my bank statement?
Privacy is key for Royal Queen Seeds. Our name will never appear on your bank yuor credit card statement, so no one will know you’ve purchased cannabis seeds. We treat your personal data with utmost caution and never give them out to third parties.

How long will it take to receive my order?
We’ll dispatch your order immediately upon receipt of payment; usually, our packages take between two and six working days to arrive.

For further information, please consult our deliveries information page.

How will my order be posted?

All orders are dispatched through private courier express service. The cannabis seeds are packed in bubble wrap in a sturdy envelope. The package shows no sign of its content; all that appears is your name and a return address that isn’t Royal Queen Seeds’ address.

For further information, please consult our Customer Service.

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